Maintenance Program

Things to remember: 

• The Enterprise Fleet Management (EFM) Maintenance program will take care of all maintenance issues. Do NOT try to use your WEX card for any type of maintenance, as it will be denied. 
  
  
• As we phase out the WEX fuel cards and phase in the AtoB fuel cards, you will find that you can now use the same card for minor preventative maintenance purchases such as engine and transmission lubricants, DEF, washer fluid, as well as fuel and car washes.  Please reach out to the FPE Team with any AtoB card specific questions.
  
  
• Also, no maintenance charges should be paid out of pocket by the driver. The Enterprise Fleet Management (EFM) Maintenance program takes care of all maintenance for the vehicle. 

When should I receive a car wash? 

You may purchase a car wash once a week, as needed, using the new AtoB card.

How do I get an oil change? 

Drivers are required to schedule oil changes at their convenience by logging onto efleets.com and locating a local shop that is partnered with the Enterprise Fleet Management (EFM) Maintenance Program.

To locate a service provider, please use the eFleets.com app or website, or call 1-800-325-8838. 

For help with navigating the eFleets mobile app, or website, please see the Workrise App Tutorial Document. 

When do I need an Oil Change? 

The Workrise company policy states an oil change is required every 5,000 miles. Additionally, during each oil change, please have the tires on the vehicle rotated and the cabin filter replaced.

When do I get my tires rotated? 

Each time you receive an oil change for the vehicle, every 5,000 miles.

When should I get new tires? 

Tire Replacement when tires are at 7/32 or less. When two or more of your tires have 7/32 or less tread, please replace all 4 tires and have the spare tire checked and re-mounted under the vehicle. The fleet industry standard for tires is All-Terrain tires. If your vehicle requires non-standard tires, please request approval from your Supervisor. 

What kind of tires do I need? 

The fleet industry standard for tires is All-Terrain tires. If your vehicle requires non-standard tires, please request approval from your Supervisor. 

How do I receive new tires? 

To replace a tire(s), you will need to find a service provider that accepts the EFM maintenance program and schedule an appointment. The provider will invoice EFM for the service. PLEASE DO NOT USE A WEX OR AtoB CARD FOR ANY SERVICES. 

To locate a service provider, please use the eFleets.com app or website, or call 1-800-325-8838. 

For help with navigating the eFleets mobile app, or website, please see the Workrise App Tutorial Document. 

I have a cracked windshield. How do I repair it? 

To replace a windshield, you will need to find a service provider that accepts the EFM maintenance program and schedule an appointment. The provider will invoice EFM for the service. PLEASE DO NOT USE A WEX OR AtoB CARD FOR ANY SERVICES. 

To locate a service provider, please use the eFleets.com app or website, or call 1-800-325-8838. 

For help with navigating the eFleets mobile app, or website, please see the Workrise App Tutorial Document. 

I have a flat tire. What do I do? 

If you have a flat tire, please call 1-800-325-8838 and select “Roadside Assistance.” A tow truck will be dispatched to your location and towed to an EFM Maintenance service provider. 

To replace the tire, please follow the instructions listed above. 

My Check Engine Light is on. What do I do? 

If the check engine light is on, you will need to find a service provider that accepts the EFM maintenance program and schedule an appointment. The provider will invoice EFM for the service. PLEASE DO NOT USE A WEX OR AtoB CARD FOR ANY SERVICES. 

To locate a service provider, please use the eFleets.com app or website, or call 1-800-325-8838. 

For help with navigating the eFleets mobile app, or website, please see the Workrise App Tutorial Document. 

How Do I assign myself to a vehicle? 

A vehicle can only be assigned by a driver when the vehicles are listed as “Pool Vehicles.” This is only HCS Entity drivers. 

How do I log on to the App? 

For help with navigating the eFleets mobile app, or website, please see the Workrise App Tutorial Document. 

What if I can’t log on to the App? 

For help logging on to the app, please call 1-512-675-4302 or contact the FPE team at fpe@workrise.com

My fleet vehicle will be in the shop for more than a day, how do I receive a rental car? 

If the service provider alerts you that the vehicle you are assigned needs to be in the shop for more than one day, please contact your Supervisor and the FPE Team.