Maintenance Program

Things to remember: 

The EFM Maintenance program will take care of all maintenance issues. Do NOT try to use your WEX card for any type of maintenance, as it will be denied. 

Also, no maintenance charges should be paid out of pocket by the driver. The EFM Maintenance program takes care of all maintenance for the vehicle. 

When should I receive a car wash? 

Anytime you receive fuel at a WEX location. The WEX card assigned to the vehicle will authorize a car wash purchased at the pump. 

How do I get an oil change? 

To get an oil change, you will need to find a service provider that accepts the EFM maintenance program and schedule an appointment. The provider will invoice EFM for the service. DO NOT TRY AND USE A WEX CARD FOR ANY SERVICES. 

To locate a service provider, please use the EFM eFleets app or the website, or by calling 1-800-325-8838. 

For help with navigating the eFleets mobile app, or website, please see the Workrise App Tutorial Document. 

When do I need an Oil Change? 

Per company policy, an oil change is needed every 5,000 miles. During each oil change, please have the tires on the vehicle rotated as well. 

When do I get my tires rotated? 

Each time you receive an oil change for the vehicle, every 5,000 miles.

When should I get new tires? 

Tire Replacement when tires are at 7/32 or less. When two or more of your tires have 7/32 or less tread, please replace all 4 tires and have the spare tire checked and re-mounted under the vehicle. The fleet industry standard for tires is All-Terrain tires. If your vehicle requires non-standard tires, please request approval from your Supervisor. 

What kind of tires do I need? 

The fleet industry standard for tires is All-Terrain tires. If your vehicle requires non-standard tires, please request approval from your Supervisor. 

How do I receive new tires? 

To replace a tire(s), you will need to find a service provider that accepts the EFM maintenance program and schedule an appointment. The provider will invoice EFM for the service. DO NOT TRY AND USE A WEX CARD FOR ANY SERVICES. 

To locate a service provider, please use the EFM eFleets app or the website, or by calling 1-800-325-8838. 

For help with navigating the eFleets mobile app, or website, please see the Workrise App Tutorial Document. 

I have a cracked windshield. How do I repair it? 

To replace a windshield, you will need to find a service provider that accepts the EFM maintenance program and schedule an appointment. The provider will invoice EFM for the service. DO NOT TRY AND USE A WEX CARD FOR ANY SERVICES. 

To locate a service provider, please use the EFM eFleets app or the website, or by calling 1-800-325-8838. 

For help with navigating the eFleets mobile app, or website, please see the Workrise App Tutorial Document. 

I have a flat tire. What do I do? 

If you have a flat tire, please call 1-800-325-8838 and select “Roadside Assistance.” A tow truck will be dispatched to your location and towed to an EFM Maintenance service provider. 

To replace the tire, please follow the instructions listed above. 

My Check Engine Light is on. What do I do? 

If the check engine light is on, you will need to find a service provider that accepts the EFM maintenance program and schedule an appointment. The provider will invoice EFM for the service. DO NOT TRY AND USE A WEX CARD FOR ANY SERVICES. 

To locate a service provider, please use the EFM eFleets app or the website, or by calling 1-800-325-8838. 

For help with navigating the eFleets mobile app, or website, please see the Workrise App Tutorial Document. 

How Do I assign myself to a vehicle? 

A vehicle can only be assigned by a driver when the vehicles are listed as “Pool Vehicles.” This is only HCS Entity drivers. 

How do I log on to the App? 

For help with navigating the eFleets mobile app, or website, please see the Workrise App Tutorial Document. 

What if I can’t log on to the App? 

For help logging on to the app, please call 1-800-325-8838 or contact Victoria Chustz, Project Manager of the FPE team at victoria.chustz@workrise.com 

My fleet vehicle will be in the shop for more than a day, how do I receive a rental car? 

If the service provider alerts you that the vehicle you are assigned needs to be in the shop for more than one day, please contact your Supervisor and the FPE Team.